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Privacy Policy

This privacy policy will explain how TrustPass uses the personal data collected from you when you use our website.

Note: This Privacy Policy does not concern personal information you (or others) may contribute when using TrustPass biometric authentication services, either under a direct relationship with us or as a user of a business or governmental service. 

Topics

  • What data do we collect?
  • How do we collect your data?
  • How will we use your data?
  • How do we store your data?
  • Marketing
  • What are your data protection rights?
  • How to contact us

What data do we collect?

We collect personal information from you when you provide it to us directly and through your use of a TrustPass Site. This information may include:

  • information you provide to us, including when you use a TrustPass Site, such as your name, contact details, and details about your interactions on TrustPass Sites;
  • records of your interactions with us (for example if you contact a member of our team or interact with us through social media[2]);
  • information collected automatically, using cookies and other tracking technologies, such as which pages[3] you viewed and your movement around TrustPass Sites;
  • preferences for the marketing you wish to receive from us and your communication preferences concerning that marketing.
    We may also receive personal information about you from third parties, such as information provided by businesses with which we partner to market TrustPass or its services.

You can set your browser to refuse cookies, to alert you when a website has set or accesses cookies, or you may refuse consent to some cookies. Note that if you refuse cookies some parts of the TrustPass Sites may not function properly.

How do we collect your data?

You directly provide TrustPass with most of the data we collect. We collect data and process data when you:

  • Register online or place an order for any of our products or services.
  • Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
  • Use or view our website via your browser’s cookies.

How will we use your data?

Depending on how you use the TrustPass Sites and your interactions with us, the purposes for which we use your personal information include:

  • to provide a personalised experience on the TrustPass Sites;
  • to manage and respond to any queries you may raise with our customer service team;
  • to improve and maintain the TrustPass Sites, and monitor their usage;
  • for market research – for example, we may contact you for your opinions and comments;
  • to send you marketing messages and show you targeted content or advertising; and
  • to comply with our legal and regulatory obligations.

We will only use your personal information for the above purposes, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Whom will we share your personal information with?

We may engage third parties to process your personal information for the purposes mentioned above, such as:

  • website and app hosting services;
  • messaging and SMS push communications services;
  • online and offline marketing services;
  • our professional and legal advisers;

If we sell our business or assets, your personal information may be provided to the prospective purchaser’s advisers with appropriate legal protections and will be passed to the new owners of the business.

We may also share your personal information with others where to do so is mandated by applicable law.

How long will we keep your data?

We will keep your personal information for as long as we need it for the purposes set out above: this period will vary depending on your interactions with us and the nature of the personal information concerned.

To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorised use or disclosure of that data, the purposes for which we process it, whether we can achieve those purposes through other means, as well as legal, taxation and accounting requirements.

When the need to keep your personal information ends, we either delete or anonymise it.

What are your data protection rights?

TrustPass would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request TrustPass for copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that TrustPass correct any information you believe is inaccurate. You also have the right to request TrustPass to complete information you believe is incomplete.

The right to erasure – You have the right to request that TrustPass erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that TrustPass restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to TrustPass’s processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that TrustPass transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email.

How to contact us

If you have any questions about TrustPass’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us at info@trustpass.tech.